Refund & Cancellation Policy

Effective date: July 20, 2026

This policy describes how cancellations and refunds work for payments processed by YS Ventures Group LLC (“Company,” “we,” “us”) for the SyteIt platform. It supplements our Terms of Service.

1. Inspector subscriptions (SyteIt Pro)

Paid inspector access is offered as a recurring subscription (currently $109 USD per month per account, or another price shown at checkout). Subscriptions are billed through Stripe.

Cancelling your subscription

• You may cancel at any time by using the billing portal linked from the SyteIt web console (when available) or by emailing support@syteit.com from the address on your account.
• Cancellation stops future charges. Your access continues through the end of the current paid billing period unless we state otherwise at checkout.
• Deleting your SyteIt account does not automatically cancel an active subscription — contact us to cancel billing first.

Refunds on subscriptions

• Subscription fees are non-refundable for partial billing periods, including when you cancel mid-cycle, unless required by applicable law.
• We do not provide prorated refunds for unused time within a billing period.
• If we offer annual or other prepaid billing in the future, refund terms for those plans will be shown at checkout and may differ from monthly billing.
• If you believe you were charged in error (duplicate charge, wrong amount, charge after cancellation), contact us within 30 days and we will review promptly.

2. Founding Inspector Program & promotional access

Free periods, discounts, and founder pricing under the Founding Inspector Program Terms are promotional benefits, not cash balances. They have no cash value, are non-transferable, and are not refundable if the Program ends or your membership is removed.

Promotional pricing does not stack with other offers unless we expressly confirm it in writing.

3. Client booking deposits

When an inspector enables optional deposit collection on a booking page, payment terms shown at checkout apply. SyteIt provides scheduling and payment facilitation; the inspection agreement is between the inspector and their client.

• Deposit refund eligibility depends on the inspector’s stated cancellation policy, appointment status, and applicable law.
• Clients should contact the inspector first for deposit questions. Inspectors may contact us at support@syteit.com for payment-processing support.
• We may issue refunds on deposits when required by law, when clearly charged in error, or when agreed between the parties and our payment processor rules allow it.

4. Failed or disputed payments

If a subscription payment fails, we may retry the charge and may suspend access until payment succeeds. Please update your payment method in the billing portal or contact support.

Before filing a chargeback or payment dispute with your bank, contact support@syteit.com so we can resolve the issue. Unresolved chargebacks may result in account suspension.

5. Taxes

Prices may exclude applicable sales or use taxes. Where Stripe or we collect tax, it will be shown at checkout.

6. Changes

We may update this policy from time to time. Material changes will be posted at this URL with an updated effective date.

7. Contact

YS Ventures Group LLC
Email: support@syteit.com
Support: syteit.com/support
Terms: syteit.com/terms